FAQ
1. What is GoldenThreadsCo?
GoldenThreadsCo is a brand dedicated to creating self-care boxes, journals, and wellness products that inspire moments of peace, reflection, and self-love. Our mission is to help you nurture your mind and soul through beautiful, intentional products.
2. What products do you offer?
We offer a range of wellness products, including:
- Curated with handpicked items to create moments of peace and relaxation.
- Designed to inspire reflection, mindfulness, and productivity.
- Including bookmarks, phone cases, and other items to support your mental health journey.
3. How do I place an order?
Placing an order is simple! Just browse through our collection, add your desired items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods.
4. Do you offer international shipping?
At the moment, we offer shipping within the United States. Stay tuned as we expand our shipping options internationally.
5. How do I know if an item is in stock?
Items in stock will show as available on our website. If a product is out of stock, you can sign up to receive a notification when it becomes available again.
6. Can I customize my self-care box?
We currently offer curated boxes, but customization options may be available upon request. Please contact us at support@goldenthreadsco.com for any special requests.
7. What is your return policy?
We want you to be completely satisfied with your purchase! If you’re not happy with your order, please contact us within 30 days of receiving your items. We’ll guide you through the return or exchange process.
8. How should I care for my products?
Each product comes with specific care instructions. To ensure longevity, please follow the guidelines on the product packaging or our website’s product pages.
9. Do you offer gift wrapping?
Yes! We offer elegant gift wrapping for all our products. You can select this option at checkout.
10. How do I contact customer support?
For any questions or assistance, you can reach out to our customer support team at support@goldenthreadsco.com. We’re here to help!
11. Do you have a loyalty or rewards program?
At this time, we don’t offer a loyalty program, but make sure to join our newsletter for exclusive offers and discounts.
12. Are your products eco-friendly?
Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials, and we are continuously working to improve our environmental footprint.