Shipping policy

Order Processing

  • Orders are processed within 3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Times & Rates

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [7] business days.
  • Expedited Shipping: Estimated delivery within [4] business days (additional charges apply).
  • International Shipping: Available to select countries. Delivery times vary.

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates.

Shipping Delays

While we aim to meet our estimated shipping times, delays may occur due to unforeseen circumstances (e.g., weather, customs, carrier issues). Golden Threads Co is not responsible for such delays.

Incorrect Address & Lost Packages

  • Ensure your shipping address is correct at checkout. We are not responsible for misdelivered packages due to incorrect addresses provided by the customer.
  • If your package is lost in transit, please contact us at Support@goldenthreadsco.com, and we will assist you in filing a claim with the carrier.

Damaged or Missing Items

If your order arrives damaged or is missing an item, please contact us within 48 hours of delivery with photos of the package and item, and we will work to resolve the issue.

For any shipping-related questions, reach out to us at Support@goldenthreadsco.com.