Returns Policy

Goldenthreadsco is committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, our Returns Policy outlines the steps to request a return or exchange.

1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unused, undamaged, and in their original packaging with all tags attached.
  • Non-Returnable Items: Customized or personalized items, final sale items, and items that have been worn or altered are not eligible for return.

2. How to Initiate a Return

  1. Contact Us: Email our support team at [support@goldenthreadsco.com] with your order number and reason for return.
  2. Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) along with instructions.
  3. Shipping Back: Please pack the item securely and include the RAN. You are responsible for return shipping costs unless the return is due to a mistake on our part.

3. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will process a refund to your original method of payment. This may take 5-10 business days.
  • Exchanges: If you prefer an exchange, please indicate the replacement item in your return request.
  • Restocking Fee: In some cases, a restocking fee may apply if the item is not returned in its original condition.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [support@goldenthreadsco.com]. We will work with you to resolve the issue with a replacement, repair, or refund.